Just wanted to give everyone some advanced notice of some upcoming changes planned for the begining
of the New Year. I realize it sounds like way into the future, however, believe it or not, Jan. 1 is
less than 70 days away!!
We are going to have a minimum order of $25.00. Due to the fact we use actual UPS charges and do not
charge a shipping or handling fee, we found with smaller orders it actually costs us more for the box, tape,
and packing peanuts than the item we are shipping.
Additionally, we will regretfully be increasing prices. As all of you are well aware, the cost of shipping to
receive our inventory, as well as the electricity, heat and other operating costs have risen and we are
no longer able to absorb the increases without "passing them along". To give one quick example: packing
peanuts are a petroleum product and the price per bag has nearly doubled not to mention the vendor
started to charge a fuel surcharge to the cost of delivery fee.
Though the majority of sales are to the government; this company was founded on selling to the
collectors and we wish to continue with the philosophy of providing quality parts at a fair price
and shipping orders promptly.
We do not want to create fear of drastic increases. However, we did want to provide everyone with
advance notice that some increases will be coming.
We started this page as "Newsletter" of sorts. We would like to use this get information out
to our customers and thought this was best way.
We would like to wish every one Happy Holidays and a Very Prosporus New Year! It seems as though
this year just got started and it's over already! Maybe we are just getting older.
We cannot emphasize enough
just how much we appreciate your business. As long as you keep calling/faxing/emailing/etc we plan on being here. We hope to continue
fast processing your orders. We do not like to wait on parts so we do not want you to have to wait either and will try to
continue to ship same day when possible. If you have any suggestions as to how we can make things faster - better - or easier
for you just drop us an email or give us a call. We welcome your suggestions and will do our best.
So, Thank you for
your continued support and looking forward to serving you in the year to come. Happy Holidays from all of us at
Saturn Surplus to all of you!
In an attempt to better serve you, we are restructuring our hours. Since it's begining, Saturn Surplus
has been a family owned and operated business with the assistance of one employee. We would like
to keep it that way. Bigger is not always better! We have found that we are unable
to process orders Mon - Fri and maintain the website as well as perform other functions such as
inventory control etc. Therefore, we will be processing orders Mon - Wed, 9:00am to 5:00pm Eastern
time. This will give us an opportunity to better maintain the Website, maintain inventory, and take
inventory in our other warehouses. We will be accepting on-line orders, faxed orders, emails, and voice messages.
However, we may be in other warehouses and unable to answer phones or get orders processed. So, to be
fair to eveyone, we will not make any guarentees of service on Thursday or Friday.